Claim
Management

Claim
Management

ABOUT THE
SERVICE

In today’s complex construction environment, the time and cost claims must be engineered with the same precision as the projects themselves. At Proclep Consulting, we deliver end-to-end claims management services and dispute resolution advisory for infrastructure and EPC projects, integrating contractual expertise, technical analysis, and financial quantification in strict alignment with globally recognized best practices, including the Society of Construction Law (SCL) Delay & Disruption Protocol. Our approach is driven by a structured claim management system that ensures every claim is properly developed, documented, and aligned with contractual and legal obligations. Our claims are structured to withstand commercial scrutiny and remain judicially sustainable before Courts, Tribunals & Adjudicators.

Projects inevitably encounter delays, changes, disruptions, and cost overruns. Without professionally structured claims management:

  • Entitlements are lost
  • Commercial recovery weakens
  • Disputes escalate unnecessarily
  • Negotiation positions deteriorate
  •  

Proclep transforms project events into defensible commercial entitlements — not after the damage is done, but continuously throughout execution. Through a reliable claim management system, we capture, track, and analyze every project event to ensure it is converted into a well-supported claim, strengthening our client’s commercial position throughout the project lifecycle.

In today’s competitive infrastructure sector, adopting professional claims management services is essential to protect project value and ensure the successful recovery of entitlements. A proactive claim management system enables organizations to identify risks early, maintain proper documentation, and present claims in a clear, structured, and defensible manner. This approach significantly improves outcomes while reducing the likelihood of claims rejections and disputes escalating into complex legal proceedings.

To further enhance efficiency, our proven methodology of  claims management and SOP of Claims management are used to streamline documentation, tracking, and reporting processes. These tools support the accurate execution of claims management services by improving visibility and reducing manual errors. 

As a leading Claims Management Company, Proclep delivers specialized claims management services tailored to complex construction and infrastructure projects. Our integrated methodology combines technical expertise, legal acumen, contractual understanding, and financial analysis to build strong, evidence-based claims. Supported by a robust claim management system, we ensure consistency, accuracy, and reliability in every claim we handle.

Our claims management services also work in alignment with broader project strategies, integrating seamlessly with a professional contract management approach to ensure consistency between contracts and claims. This alignment enhances project control, minimizes risks, and improves overall commercial performance.

In conclusion, effective claims management supported by a strong claim management system is essential for organizations looking to safeguard their interests and maximize project success. With the right expertise, tools, and structured approach, businesses can improve claim outcomes, reduce disputes, and achieve stronger financial performance across their projects.

Reach us today for structure claim audit and claim evaluation of your infrastructure claims and we shall be happy to assist you in maximizing your claim admissibility. Schedule a call for your Claim review.

Our Claims
Management Process

Claims & Contractual Entitlements

We examine project events against contract provisions to identify claimable entitlements arising from:

Each claim is mapped directly to contractual clauses and governing law to reinforce entitlements.

Technical & Factual Analysis

Our experts conduct deep technical investigations including:
This ensures that every claim is grounded in factual reality, not assumption

Advanced Quantum & Financial Calculations

Proclep possesses strong in-house expertise in claims quantification:

We apply globally recognized methodologies including: Hudson Formula, Emden Formula, Eichleay Formula, SCL Protocol for Delay & Disruption, Actual Cost & Measured Mile Analysis
Our calculations are transparent, auditable, and defensible.

Alignment with Global Industry Protocols

Proclep’s claims and delay methodologies are developed in accordance with internationally accepted standards, including the Society of Construction Law (SCL) Delay & Disruption Protocol, ensuring that all analyses, causation assessments, and quantum calculations are consistent with global best practices and accepted by Arbitrators, Adjudicators, and Courts.
This alignment strengthens the credibility, transparency, and defensibility of every claim we prepare.

Evidence Building & Judicial Sustainability

A claim is only as strong as its documentation.
We develop comprehensive claim dossiers supported by:

Our claims are prepared in a manner that remains judicially sustainable before Tribunals, Courts, and Arbitral forums.

Strategic Negotiation & Dispute Resolution Support

We support clients during:

Our role is not merely to prepare claims — but to partner with our client till settlement of disputes.

Outcomes Our
Clients Achieve

Talk to Our
Claims Experts

In construction, money is not lost on site — it is lost when claims are poorly prepared.

Partner with Proclep to ensure your entitlements are identified, calculated, and enforced with precision.

Frequently Asked
Questions

What are claims management services in construction?

Claims management services involve the identification, preparation, evaluation, and resolution of construction claims arising during a project. These services help contractors, developers, and project owners manage issues related to delays, variations, payments, extensions of time, and contractual disagreements.

Claims management is important because construction projects often involve changes, uncertainties, and contractual risks. A structured claims management process helps organizations protect their contractual rights, maintain proper documentation, evaluate risks, and improve the chances of successful claim resolution.

Construction claims management can support various types of claims, including:

  • Delay claims
  • Extension of time (EOT) claims
  • Cost escalation claims
  • Variation claims
  • Payment disputes
  • Disruption and productivity claims
  • Contractual entitlement claims

A claim management system is a structured process or digital solution used to record, monitor, analyse, and manage construction claims throughout the project lifecycle. It helps maintain proper documentation, track claim status, and improve communication between project stakeholders.

A claim management system helps construction companies organise claim-related documents, monitor deadlines, track project events, analyse supporting evidence, and prepare stronger claims. It improves efficiency and reduces the risk of missed contractual requirements.

A Claims Management Company provides professional support in identifying claim opportunities, analysing contract provisions, preparing claim documentation, evaluating project records, and assisting with negotiations or dispute resolution.

Professional claims management services help reduce disputes by identifying issues early, maintaining accurate records, interpreting contract terms, and ensuring claims are properly prepared with supporting evidence. This enables better communication and resolution between parties.

Important documents for construction claims management include:

  • Construction contracts
  • Project schedules
  • Progress reports
  • Site records
  • Payment records
  • Change orders
  • Correspondence
  • Meeting minutes
  • Technical reports

Proper documentation strengthens the credibility of a claim.

Proclep Consulting provides professional claims management services by analysing contracts, reviewing project documentation, assessing claim entitlement, supporting delay and cost evaluations, and helping organizations develop evidence-based claim strategies.

Companies should consider hiring claims management professionals when facing project delays, payment disputes, contract changes, cost overruns, or complex contractual issues. Early involvement helps identify risks and improve claim outcomes.